Troubleshooting
Common issues and solutions for Producer Pal.
AI Won't Use Producer Pal
Verify Your Setup
- Producer Pal Max for Live device is running in Ableton Live and displays "Producer Pal Running"
- Producer Pal tools are enabled in your AI app (most apps let you view available MCP tools/extensions)
- If either was missing, start a new conversation. If that doesn't work, restart your AI app completely.
If AI Claims It Can't Interact with Ableton Live
- Ask "what tools do you have?"
- Verify it lists Producer Pal tools like
ppal-connect - Say "call your ppal-connect tool"
Once ppal-connect is called, Producer Pal should work. If "connect to ableton" doesn't trigger it, try:
- "connect to ableton with your tools"
- "connect to ableton with your ppal-connect tool"
If tools are visible but the AI won't call them, check you're using a model that supports tool calling. Many local models (including some in LM Studio) don't support tools.
Connection Issues
- Ensure Producer Pal device is loaded and running in Ableton Live
- Check that port 3350 is not blocked by firewall
- For remote connections, verify your tunnel is active
MCP Server Not Found
- If using npx: Ensure Node.js 20+ is installed and accessible from your terminal
- If using downloaded portal script: Verify the full path to
producer-pal-portal.jsis correct - Try running
npx -y producer-palmanually to test if it works (it won't output anything, but it shouldn't error or exit until you ctrl+c)
Tools Not Appearing
- Toggle the Producer Pal device off and on in Live
- Restart your AI interface
- Check the Max console for error messages
After Upgrading
If Producer Pal stops working after installing a new version:
- Claude Desktop users: Make sure you uninstalled the old extension before installing the new one
- All users: Verify you replaced both the
.amxddevice AND the portal/mcpb files (if applicable for your installation) - Try deleting and re-adding the Producer Pal device in Ableton Live
- Restart your AI app completely
- Start a fresh conversation
Getting Support
- Ask in the discussion forum
- Report bugs in the bug reports forum or issues list
- Documentation: See the README and developer documentation.