Skip to content

Troubleshooting

Common issues and solutions for Producer Pal.

AI Won't Use Producer Pal

Verify Your Setup

  • Producer Pal Max for Live device is running in Ableton Live and displays "Producer Pal Running"
  • Producer Pal tools are enabled in your AI app (most apps let you view available MCP tools/extensions)
  • If either was missing, start a new conversation. If that doesn't work, restart your AI app completely.

If AI Claims It Can't Interact with Ableton Live

  1. Ask "what tools do you have?"
  2. Verify it lists Producer Pal tools like ppal-connect
  3. Say "call your ppal-connect tool"

Once ppal-connect is called, Producer Pal should work. If "connect to ableton" doesn't trigger it, try:

  • "connect to ableton with your tools"
  • "connect to ableton with your ppal-connect tool"

If tools are visible but the AI won't call them, check you're using a model that supports tool calling. Many local models (including some in LM Studio) don't support tools.

Connection Issues

  • Ensure Producer Pal device is loaded and running in Ableton Live
  • Check that port 3350 is not blocked by firewall
  • For remote connections, verify your tunnel is active

MCP Server Not Found

  • If using npx: Ensure Node.js 20+ is installed and accessible from your terminal
  • If using downloaded portal script: Verify the full path to producer-pal-portal.js is correct
  • Try running npx -y producer-pal manually to test if it works (it won't output anything, but it shouldn't error or exit until you ctrl+c)

Tools Not Appearing

  • Toggle the Producer Pal device off and on in Live
  • Restart your AI interface
  • Check the Max console for error messages

After Upgrading

If Producer Pal stops working after installing a new version:

  • Claude Desktop users: Make sure you uninstalled the old extension before installing the new one
  • All users: Verify you replaced both the .amxd device AND the portal/mcpb files (if applicable for your installation)
  • Try deleting and re-adding the Producer Pal device in Ableton Live
  • Restart your AI app completely
  • Start a fresh conversation

Getting Support